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General Inquiries

For more information about our services, donations, job opportunities, media inquiries, newsletters, website, and more, please call 800-521-5539 or email info@vnacare.org. To contact one of our divisions or office locations directly, please click the buttons below for individual site information.
 
 

Patients With Questions About Their Care

If you have questions about your care, please call 800-521-5539.
 

Physicians, Hospital Discharge Planners, and Other Medical Providers

The Referral Center now has extended hours to serve you better! Referral Center Representatives are available by calling 800-728-1862 Monday through Friday 8 am to 8 pm and Saturday, Sunday, and holidays from 9 am to 5:30 pm.
 

To Contact Us About a Concern

To report compliance concerns, you can use our anonymous hotline at 800-521-5539, ext. 5648 or via email at compliance@vnacare.org. Through this hotline and email, individuals can report a concern or seek guidance about compliance questions 24 hours a day, seven days a week. All reports can be made anonymously and without worry of retaliation or intimidation.

 

Patients, Families, Visitors, & Advocates

Are you aware of any instances of abuse, neglect, mistreatment of a patient, or misappropriation of a patient’s property? If so, we encourage you to report these conditions to us and to the Massachusetts Department of Public Health (DPH) at:

Massachusetts Department of Public Health
Advocacy Office/Complaint Unit
Division of Health Care Quality
99 Chauncy Street, Boston, MA 02111-1212
DPH Hotline: (800) 462-5540
 

The form below is appropriate for general inquiries only. Please do not use this form to request medical advice or in an attempt to contact your clinician directly.

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