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Coronavirus (COVID-19) Resources and Frequently Asked Questions

VNA Care is committed to the health and safety of individuals and families across Eastern and Central Massachusetts. Please be assured that we have taken steps to help safeguard our patients, their loved ones, and our staff from the spread of COVID-19.

This is a rapidly changing situation. For updates and information on COVID-19, please visit the resources listed below. You may also call 211 to reach the Massachusetts Informational and referral hotline 24 hours a day, 7 days a week. All calls are free and confidential. Interpreter services are available in multiple languages. 

To reach VNA Care, please call 800-521-5539. 

Resources

Massachusetts Department of Public Health 

• COVID-19 Updates and Information
• COVID-19 Vaccine in Massachusetts
• Prevention and Treatment
• Tips on the Proper Use of Masks and Face Coverings
• Check Your Symptoms
• Testing and Test Site Locator 
• Isolation and Quarantine

To get the latest information about COVID-19 in Massachusetts, text COVIDMA to 888-777. For Spanish-language text alerts, text COVIDMAESP to 888-777.

Centers for Disease Control and Prevention

• Things to Know About the COVID-19 Pandemic (includes how to cope with stress)
• Vaccines
• Symptoms and the Difference Between Flu and COVID-19
• When to Get Tested
• What to Do if You are Sick

Frequently Asked Questions

What is VNA Care doing to keep patients, clinicians and staff, and the community safe?

VNA Care is working every day with our health care colleagues and community, state, and national leadership to make sure our patients, staff, and the community we serve are supported against COVID-19. Our focus is on prevention, education, and communication combined with the delivery of highly skilled health care services at home where patients are safe and supported.

VNA Care established an Emergency Response Fund to help us meet the health and safety needs of our patients and staff during this unprecedented time. Donations can be made immediately on our online donations page or by mailing a donation to: VNA Care, Fund Development Office, 199 Rosewood Drive, Suite 180, Danvers, MA 01923. For more information or assistance, please call 508-573-8027 or 617-835-9654.

Do you accept donations of medical supplies?

VNA Care greatly appreciates the donation of surgical gowns, face masks (N95 and surgical), face shields, gloves, hand sanitizer, and Clorox and Lysol wipes. Please call 508-573-8073 or email Rebecca_Jackman@vnacare.org to arrange drop-off.

Updated Dec. 16, 2020