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Notice of Privacy Practices


Your Information. Your Rights. Our Responsibilities

Protecting patient privacy is an important element of the trust between our caregivers and their patients, and an important legal and ethical obligation. VNA Care Network Foundation, Inc. (VNA Care) is deeply committed to protecting our patients' rights to privacy, and to safeguarding patient information. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. 


How do we typically use or share your health information?
We typically use or share your health information in the following ways.
To treat you
We can use your health information and provide it to others who are treating you.
Example: a doctor treating you for an injury asks another of your doctors about your overall health condition.
VNA Care has an integrated medical record. Access to this record and other information maintained by VNA Care is restricted to clinicians and staff who need the information for treatment, payment or health care operations purposes, or other allowable purposes as described by this notice.
In some cases, providers at other health care organizations may be able to electronically access your health information created or maintained by VNA Care, either through a secure connection to VNA Care or through a secure network for the transmission of health information, such as the Massachusetts Health Information Highway (“the HIway”). All of these providers are required to take steps to protect the confidentiality of your information.
To run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: we use health information about you to assess the quality of care we provide.
To bill for our services
We can use and share your health information to bill and collect payment from health plans or other entities, including individuals, such as family members, who are responsible for paying for your health care.
Example: we give information about you to your health insurance plan so it will pay for our services.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see:
Help with public health and safety issues
We can share health information about you for certain situations such as:
  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety
Comply with the law
We will share information about you if state or federal laws require it, including with the department of health and human services if it wants to see that we are complying with federal privacy law.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.


  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you change your mind at any time, you must let us know in writing.
  • For more information see:


When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
  • VNA Care retains medical records and other health information in accordance with federal and state law.
  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee in accordance with federal and state law.
Ask us to correct your medical record
  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say “no” to your request, but we will tell you why in writing within 60 days.
Request confidential communications
  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information with your health insurer for the purpose of payment or operations. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we have shared information
  • You can ask for a list (accounting) of the times we have shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting a year free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
  • You can complain if you feel we have violated your rights by calling 1-800-521-5539 and asking to speak with the Privacy Officer.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 877-696-6775, or visiting
  • We will not retaliate against you for filing a complaint.



For certain health information, you can tell us your choices about what we share. Please let us know if you have a clear preference for how we share your information in the situations described below.
You have both the right and choice to tell us to:
  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
If you are not present, unable to communicate, or in an emergency situation, we may exercise professional judgment to determine whether to disclose information with others involved in your care. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
  • Marketing purposes
  • Sale of your information 
In addition, federal and state laws require your specific written authorization for the disclosure of certain information about you. This information includes psychotherapy notes as defined by federal law; communications with certain behavioral health professionals; communications between domestic violence victims and domestic violence counselors, and between sexual assault victims and sexual assault counselors; and information related to substance abuse treatment, HIV testing or results, treatment of sexually transmitted diseases, and genetic testing or test results.
In the case of fundraising:
  • We may contact you for fundraising efforts, but you can tell us not to contact you again.


We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request and on our web site at


This notice is effective June 2019.