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Discrimination is Against the Law

 
VNA Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. VNA Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sex stereotyping, gender identity, gender expression and being transgendered).
 
VNA Care:
  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages
If you need these services, contact VNA Care’s Compliance Officer at (800) 521-5539 (TTY: Call 711).
 
If you believe that VNA Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: VNA Care, Attn: Compliance, 67 Millbrook St., 500 North, Worcester, MA 01606, by phone at (800) 521-5539 (TTY: Call 711). If you need help filing a grievance, the Compliance Officer is available to help you.
 
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
 
Spanish
ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-800-521-5539 (TTY: 1-800-439-2370 or 711).

Portuguese
ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-521-5539 (TTY: 1-800-439-2370 or 711).

Chinese 
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-521-5539 (TTY: 1-800-439-2370 or 711)

French Creole 
ATANSYON:  Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-521-5539 (TTY: 1-800-439-2370 or 711).

Vietnamese 
CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-521-5539 (TTY: 1-800-439-2370 or 711).

Russian 
ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-521-5539 (телетайп: 1-800-439-2370 or 711).

Arabic
ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-800-521-5539 (رقم هاتف الصم والبكم: 1-800-439-2370).

Mon-Khmer, Cambodian 
ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ 1-800-521-5539 (TTY: 1-800-439-2370 or 711)។

French
ATTENTION:  Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-521-5539 (ATS : 1-800-439-2370 or 711).

Italian 
ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-800-521-5539 (TTY: 1-800-439-2370 or 711).

Korean 
주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  1-800-521-5539 (TTY: 1-800-439-2370 or 711) 번으로 전화해 주십시오.

Greek 
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-800-521-5539 (TTY: 1-800-439-2370 or 711).

Polish 
UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer 1-800-521-5539 (TTY: 1-800-439-2370 or 711).

Hindi 
ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-800-521-5539 (TTY: 1-800-439-2370 or 711) पर कॉल करें।

Gujarati
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-800-521-5539 (TTY: 1-800-439-2370 or 711).